FAQ
Order
Earn points with every order, 5 Points for every CAD$1 spent.
- 300 points = CAD$5
- 550 points = CAD$10
To be eligible for the coupon discount, a minimum purchase of CAD$20 is required.
Referral Coupon Code: To be eligible for the coupon discount, a minimum purchase of CAD$30 is required.
Only one promo code can be used per order, the best discount is automatically applied.
Returns
All sales are final and we do not accept any returns or exchanges. If your order arrived damaged, please contact us at savenartstudio@gmail.com with your name, order number and photo within 5 days of delivery.
Shipping
On average, it takes me 3 - 10 business days to process the orders. Processing times may take longer during busy periods such as shop updates, holiday season or special sales, as I personally pack your orders. Thank you for your understanding and patience!
Multiple orders placed within a small time frame may be consolidated into one shipping package to reduce waste and promote sustainability.
Large orders may be shipped in multiple packages to lower risk of damages and due to package size restrictions.
Yes we do :)
Exception: EU and NI
To my amazing EU and NI customers,
I’m truly sorry to share that I’ll be temporarily pausing sales to the EU starting December 13, 2024, because of the new General Product Safety Regulation (GPSR).
This isn’t a decision I made lightly. I need time to fully understand the new requirements and figure out the best way to adapt to this change.
The last day to place orders from the EU will be December 10, 2024. Your support over the years has meant so much to me, and I hope to find a way to bring Saven Art back to you soon.
If you’d like to learn more about GPSR, you can check here: [European Commission – GPSR]
Thank you for understanding, and for being part of this journey with me. You’ll always have my gratitude.
– Saven
EU countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Domestic orders: 3 - 10 business days
United States (Untracked): 10 - 15 business days
United States (Tracked): 5 - 10 business days
Everywhere else: Please allow at least 4 - 6 weeks
NOTE: These are only estimates during normal times — shipping times can vary greatly due to COVID impacts.
When placing an order, you have the option of "with" tracked shipping or "without" tracked shipping.
If "without" tracked shipping is selected, it will not have a tracking number or any types of tracing mechanism. I cannot be responsible for lost mail or send free replacements or refunds in the event of an untracked package being lost/delayed. I would highly recommend "with" tracked shipping for security and peace of mind.
In the event of undelivered mail that is the fault of couriers, tracked shipments include insurance coverage, which allows cost recovery and a new package to be remailed. You must notify me of tracked shipment issues within 60 days of shipment date to be eligible for insurance coverage.
For undelivered mail at the fault of the recipient (ie. Incorrect address provided; package not picked up and returned to post office; local customs office issues), with tracked shipment or not, the package will deemed to be delivered and no refund or remailing requests will be accepted.
Customs and import taxes will differ depending on the country. Buyers are responsible for any customs and import taxes that may apply.
FOR UK AND EU CUSTOMERS:
Due to the new customs/VAT policies, please be aware there is the possibility of customs and handling fees to be paid when your order arrives in your country as we do not collect any VAT when your order is placed.
Alternatively, you may place your order through our ETSY shop, where all customs fee have already been included: www.etsy.com/shop/savenart
Free tracked shipping included over the below amounts for qualifying countries/ cities.
United States: CAD109 | Approx USD80
Canada: BC CAD90 | Other Provinences CAD120*
International: Qualifying countries CAD150
Australia: CAD180
*Excludes (News Brunswick, North West Territories and Yukon)
Holiday shipping cut offs for delivery before December 25 2024! Please place your orders before the below dates (earlier the better). Only applicable for tracked shipping.
Canada:
- Within Vancouver/ Victoria - December 18
- Within BC - December 15
- Within Canada - December 13